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Frequently Asked Questions

  • For iPhones (XR or newer models), the detailed steps are available here.
  • For Android devices that are eSIM-enabled, make sure your phone is connected (e.g. to Wi-Fi) then:
    1. Go to Settings then tap “Network & internet” or “Connections”
    2. Tap on SIM card manager
    3. Select Add Mobile Plan (or “+”)
    4. Select “Scan Carrier QR Code” (or tap “Don’t have a SIM card”)
    5. Scan the provided eSIM QR code
    6. When your plan is registered, select “OK” to turn on the plan
    7. Now that you have activated your eSIM, you can view it in SIM card manager
    8. Turn on eSIM under Mobile Network
    9. Enable “Mobile Data” and “Data Roaming”
    10. During int’l travel, you may turn off your primary line to avoid roaming charges from your home carrier

In general, the default APN should automatically work.

Users of Android devices (like Samsung, Google, etc.) need to update the APN for the following countries: Afghanistan, Anguilla, Antigua and Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Bhutan, Bolivia, Bosnia And Herzegovina, Brazil, British Virgin Islands, Brunei, Cambodia, Cameroon, Cayman Islands, Chile, Colombia, Costa Rica, Cote d’Ivoire, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, Grenada, Guam, Guatemala, Guinea-Bissau, Iran, Jamaica, Laos, Macedonia, Mexico, Moldova, Monaco, Mongolia, Montserrat, Mozambique, Nepal, Netherlands Antilles, Nicaragua, Oman, Panama, Peru, Poland, Qatar, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, South Africa, South Korea, Sri Lanka, Trinidad and Tobago, Turks and Caicos Islands, UAE, Uruguay.

To update the APN on Android devices for the above countries:

  1. Go to Settings > Connections > Mobile Networks
  2. Select Access Point Names
  3. Select Add or the + sign to add a new APN as globaldata
  4. Save your changes to return to the APN’s menu and choose the new APN
  5. Ensure the APN that you created is selected on the Access Point Name screen 

The mobile devices that support eSIM currently include (as of Dec. 2020):

    • Apple Phones: iPhone 14 (all models), iPhone 13 (all models), iPhone 12, 12 Pro, 12 Pro Max, 12 Mini; iPhone SE; iPhone 11, 11 Pro, 11 Pro Max; iPhone XS, XS Max; iPhone XR
    • Android Phones:
      • Google: Pixel 6, 5, 4, 4a, 3 & 3XL, 2
      • Samsung: Galaxy S22, S21, Note 20, 20+, Galaxy S20, S20+, S20 Ultra, Fold, Z Fold, Z Flip
      • Huawei: Mate 40 Pro, P40, P40 Pro
      • Oppo: A55s, Find X5 Pro, Find X5, Reno 6 Pro, Reno 5A,Find X3 Pro
      • Motorola: Razr 5G, Razr 2019
      • Rakuten: Big, Big-S, Mini
      • Other phones: Sony Xperia 10 III Lite, Nuu Mobile X5, Gemini PDA, Lenovo Yoga 630, etc.
    • Tablets: iPad (starting 7th generation), iPad Pro (starting 1st generation) iPad Air (starting 3rd generation), iPad mini, Microsoft Surface (Go, Pro, Pro X), etc.
    • Laptops:
      • HP: Elitebook G5, Probook, Zbook, Specture
      • Acer: Swift 3, 7
      • Dell: Latitude starting 7210
      • Samsung: Galaxy Book 2

eSIM is as secure as SIM cards as it utilizes the same encryption and authentication protocols.

Cellular data eSIM doesn’t offer mobile numbers for calling or SMS. But you can use all your mobile apps that provide calling and texting including FaceTime, WhatsApp, iMessage, Zoom, Skype, etc. 

Of course. Most eSIM devices support having two lines active at the same time. So you can keep your primary line “on” to keep making and receiving calls/text, while you can use eSIM for cellular data. 

  • For iPhones (XR or later models), the detailed steps are available here.
  • For Android devices that are eSIM-enabled:
    1. Tap Network & internet from Settings
    2. Tap “+” next to Mobile network
    3. Tap “Don’t have a SIM card”
    4. Tap “Scan carrier QR code” then tap “Enter code instead”
    5. Enter the provides activation code
    6. Tap Activate to add the eSIM to your device
    7. Make sure both Mobile data and Roaming are turned “on”

Go to Settings -> Cellular -> under Cellular Plans click on the eSIM plan -> Toggle “Turn On this Line”.

For iPhones (iOS 14 or later), this is how you can check:

    • Open “Settings” and scroll down and tap on “General” then select “About”
    • Scroll down to “Carrier Lock” if you see “No SIM Restrictions” then your iPhone is unlocked

For further help you can reach our support using the “Help” button or contact us.