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How eSIM Technology Is Reinventing Your Customer Experience

A chip-based, programmable SIM is called an embedded SIM (or eSIM). A subscriber only needs to scan a QR code to activate and eSIM on a smartphone, tablet, laptop, Internet of Things (IoT) object. eSIM is accordingly offering new opportunities for online businesses to improve customer experience.

eSIM enables mobile users to access wireless networks and remote profile provisioning on any device. The specifications of the secure element—its credentials, security algorithms, etc.—are standardized by the best eSIM services to ensure device compatibility.

Tracking Its Growth

eSIM technology first targeted industries for uses in IoT integrations. The first eSIM smaprthone was Google Pixel 2, introduced in 2017. And Apple added eSIMs to the iPhone in 2018, other device manufactures like Samsung followed, making it possible for most new phones to enable eSIM.

The number of eSIM devices commercially available for purchase reached 110 models by the end of 2020. These days, finding a mobile network with the best eSIM services is easy, facilitating how customers experience mobile or online products.

Reducing the amount of space the SIM module takes up means companies can develop new services and devices, enhancing the subscriber experience. In addition, having thinner devices will make them more durable, allow for simple design and form-factors, and more water-resistant phones or wearables. The best eSIM services emerging now have the potential to greatly benefit consumers and providers.

A Flexible Subscription Model

The Try and Buy business model allows customers to test a service for a certain amount of time before getting a paid subscription. eSIM technology can help it happen, making it easier for mobile operators to do this and enabling their customer to experience & understand the value of their offerings better.

Juniper Research predicts 3.4 billion devices will be outfitted with eSIMs by 2025. Accordingly the race towards the best eSIM services is ongoing, leading to a more holistic experience for the end customer.

A Digital Democracy

What if you could sign up for a plan and download it directly onto your new device, with an on-the-spot QR activation and advanced onboarding features? Now you can, thanks to eSIM.

With it, you can sign up for a subscription plan through your device, complete the enrollment process right there, and instantly activate your new device virtually anywhere: your house, the mall, a bus stop, etc.

As a result, customers can enjoy their new mobile connection immediately. If you're on an evening out with friends or taking a trip abroad, you might want to connect your phone to an international roaming plan to keep in touch with family while away.

With the best eSIM services, they have more control over which plans work best for them at various times—with some features that make managing multiple subscriptions simple. Such customer experience empowers better user control of wireless connectivity.

A Seamless UI and UX

While traveling abroad, connectivity can be an issue. Searching for a free Wi-Fi network is time-consuming, and paid Wi-Fi networks in hotels and coffee shops are often costly. Public Wi-Fi is also less secure than cellular 3G, 4G, or 5G networks that provide wireless encryption and secure authentication mechanisms.

Starting with the eSIM standardization activities in 3GPP, GSMA has been developing the global standards to enable convenient remote activation of eSIM profiles on devices in minutes. Utilizing the best eSIM services means you can stay connected to work or family, anywhere and anytime!

Utilize eSIM Technology Now

The best eSIM services offer consumers a seamless subscription experience from anywhere in the world. They also provide features like instant activation, remote profile provisioning, and the ability to download on-the-go apps for new services. And what makes eSIM more convenient is that it can be bundled with other online products and services. Different online businesses and mobile apps can now utilize eSIM technology and redefine their customer experience. From mobile engagement to new up-selling opportunities, eSIM can help the new digital services better reach mobile users while helping them save on mobile bills.

Get started now with CELITECH! As the world's first digital-only cellular data platform, we enable travel-related businesses and apps with the best eSIM services to better engage with mobile customers and unlock new revenue streams. Get our API demo today to learn more.

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